Purchase didn't quite work out? No problem, because BeautyChoice.com offers an easy, no-hassle return policy.
You can return most new and unopened items (with the following exception):
- Items must be returned in new and unused condition and contain all original packaging. Used items that are returned will be subject to a restocking fee of at least 20% Returns must be received within 30 days from the date of purchase.
- If your return is a result of our error, the full cost of the merchandise and ALL shipping charges will be refunded.
- If the return is not a result of our error and your item is returned unopened we will refund the full cost of the merchandise minus shipping charges. If you received free shipping a $10 USD shipping fee will be deducted from your refund amount. You are responsible for the shipping cost to return the item.
- Expect to receive your refund within three to ten business days from the time
that your return/exchange is received by our warehouse. This will give
us enough time to test and inspect the item(s) that were returned and
for the credit card company to process the refund amount back onto your
credit card.
Due to health laws, the following items may not be returned:
- Wigs, hair extensions, and hair pieces (per California Health Code Standards)
- Gift cards / gift certificates
- Cosmetics
- Epilators
- Hair brushes and/or hair combs (per California Health Code Standards)
- Skin Care Tools and Wet goods
WHERE DO I RETURN ITEMS?
Once you have created your RMA (Return Merchandise Authorization) you will receive all of the information you need in order to process you return/exchange. For you convenience, here is street address of where all returns/exchanges should be sent:
BeautyChoice.com
4640 Admiralty Way, #500
Marina Del Rey, CA 90292
United States of America
If you have any questions, please email us at csupport@BeautyChoice.com . Or, please call 1-310-966-6780.
REQUESTING AN RMA
To return or exchange your order, you will need to request an RMA (Return Merchandise Authorization) number. Click on the button below to proceed with your exchange/return.
To Request an RMA , please click here.
